T&C's

Great Ash Barn, Terms and Conditions. Payment of deposit or full payment if booked less than 6 weeks in advance confirms acceptance of the following terms and conditions.

Bookings are subject to the following terms and conditions:

• A contract between you and the owner will come into existence when the deposit or full payment is received, and a booking confirmation text or email is issued showing the confirmed holiday dates.

• The deposit/full payment must be paid the same day as the booking is placed.

• The contract binds you (the lead booker) & all the members of the party who are part of the booking. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

• We require the names, of all guests and contact details of the lead guest.

• A £200 deposit is payable at the time of booking. Or full payment if the holiday is less than 6 weeks in advance.

• The balance must be paid no later than 6 weeks before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation. No refund will be given for the deposit.

• All cancellations must be notified in writing and once received we will confirm the cancellation.

• If a holiday is cancelled more than 6 weeks in advance, the guest will lose the deposit. If cancelled less than 6 weeks in advance the guest will lose the full payment. Unless the owner can relet the booking then the full payment including deposit will be returned minus £50 admin fee.

• We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

• If your booking is cancelled due to circumstances beyond our control, notification will be given of the cancellation as soon as possible and we will promptly refund all payments made to us for your holiday. Our liability for cancellation will be limited to payments made to us. If you would like to rebook anouther date we will give a 10% discount.

• If our property must close due to government restrictions or your address is put into local/regional lockdown for your holiday dates and you are unable to travel, you will be refunded in full.

• The maximum number of persons sleeping at the property must not exceed 6 persons. If you wish to invite additional visitors to visit you during your stay, this is OK, but they cannot sleep at the property.

• Please be advised that no extra overnight visitors are allowed to stay at the property.

• Bookings cannot be accepted from persons under eighteen years of age. The lead booker has to stay at the property for the duration of the booking.

• You cannot transfer or sell the holiday without prior agreement from Stephanie Saunders.

• The owner reserves the right to refuse a booking without giving any reason.

• We or our representatives reserve the right to enter the property at any time to undertake essential maintenance, repairs or for inspection purposes. But we will always try to do this at a mutually convenient time. We would only enter without your knowledge if there was an emergency.

• Tenancies normally commence at 4pm on the arrival date and guests are required to leave the rental by 10am on the day of departure. Failure to do so may result in you being charged an additional £100 for late departure.

• You must not use the property except for the purpose of a holiday.

• Smoking is not allowed in the property.

• Candles can only be used outside, at certain times ie during a heat wave we may restrict the use of candles and the fire pit.

• Vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to, and any damage or extra cleaning caused will be at your expense.

• Pets
  -We allow dogs, please advise and pay when booking. No other kinds of pets are allowed in the property, unless agreed prior to booking..
  -Dogs must be booked in and the cost is £25 per dog.
  -Please don’t let dogs on the furniture, especially sofas and beds.
  -Guests are responsible for cleaning up after their pets.
  -Please clean muddy dogs using the dog shower in the boot room and the dog towels provided.
  -Dogs must not be left alone in the property under any circumstances. You are welcome to leave dogs in the kennel in the boot room, they can be walked at an additional charge.
  -Stair gates are provided which help control where dogs can wander.
  -If the property requires additional cleaning due to excessive dog hair or if dogs have been in the bedrooms, or on a sofa, we will charge a £50 fee to cover the extra cleaning costs.
  -You are responsible for your dog and you will be charged for any damage caused by your dog.

• Damages and breakages – please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss, damage or extra cleaning costs. These are to be paid for in full within 5 days of notification.

• If damage occurs and the owner must cancel and/or refund subsequent bookings, the owner may bring a claim against you for any loss arising as a result.

• Please do not move any furniture from one room to another or any of the indoor furniture, furnishings or bedlinen outside. Or outside furniture inside.

• Please lock the doors and close the windows when you leave the property unoccupied.

• Please make sure you switch off lights, heating, any electrical appliances when you go out.

• Please don’t take any bath towels out of the property.

• The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.

• Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.

• The client may in no circumstance re-let or sublet the property.

• The owners shall not be liable to you or your holiday party for loss or damage to property, however arising.

• All inventory must remain in the property and not be removed the property.

• You are responsible for the supervision of all members of your party under the age of 18 at all times.

• Please park your vehicles in the designated parking space, ensuring cars do not block access to the gates in

• case we need to close them to move cattle.

• We reserve the right to terminate your rental agreement with immediate effect where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. You’ll be asked to leave the property, without any refund of the rental amount paid.

• Please use the designated barbecue utensils and clean the barbecue after use.

• Fireworks, Chinese lanterns, and portable bbqs are prohibited.

• Check-out –

• Check out time is 10am. Please remove all rubbish from all bins and place in the bin in the boot room, all recycling must be put in the boxes provided in the boot room.

• If you want to use the services of a third-party supplier (e.g. a chef, beauty treatments) this must be agreed beforehand. If you bring a third-party supplier without consent, we reserve the right to ask them to leave. We do not accept liability for the activities of these third-party suppliers.

• Wi-Fi – the guest agrees to reasonable and lawful usage. We are not responsible if the wifi fails during your stay. However we will do everything within our power to get any issue sorted. There will be no refund given for wifi failing to work.

• Domestic electric vehicle chargers (commonly known as a ‘granny charger’ or a ‘trickle charger’) are not suitable for use at the property and are strictly forbidden. You are liable for any damage or loss suffered by us due to your unauthorised use of domestic chargers. If we see a car being charged using a cable to through our car charger we will demand you remove it. If you are not at the property we will let ourselves in and unplug the lead.

• Dedicated electric vehicle charging point
  -The charging point can be used by the guests or their visitors, as long as they use the app to make payment. The charger will not work unless the app is used.
  -We do not guarantee availability and unavailability shall not constitute a breach of our booking contract. Although we will always do our best to have any issue rectified asap.
  -Use is at the owner’s own risk and we do not accept any liability for loss or damage sustained by you or your EV as a result of using the charger unless the damage was caused directly by our negligence.
  -You shall be responsible to us for any damage to the charging point or loss suffered by us caused by your use of the charging point.

• Any problem or complaint must be immediately reported directly to us/our representatives to allow us the opportunity to resolve it.

• Non-compliance with the house rules will be considered as a breach of the terms and conditions of the rental agreement. We reserve the right to terminate the booking with immediate effect and without a refund if they do not abide by the rules.

• This property is privately owned. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own home.

• We are happy for you to look around the farm, but please arrange a time with us first, children must always be accompanied by an adult.

• You are welcome to go into the chicken and duck pen without notifying us.

• The property can only be used for domestic and private use.

• Any information on the website about things out of the owners control, ie shops closing. Is not a valid reason for any form of compensation.

• Any complaint must be made in writing to Stephanie Saunders at greatashbarn@gmail.com this must be done at the earliest convenience and definitely before departure.

Payment of deposit or full payment if booking less that 6 weeks in advance is acceptance of the above terms and conditions.

Thank you.